Complaints handling procedure

It is the aim of Cleevely Electric Vehicles to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients. This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time.

To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact us by one of the following:


Phone: 01242 308006

Or write to us at:

Cleevely Electric Vehicles

Unit 41a Lansdown Industrial Estate


GL51 8PS

To help us resolve your problem you should provide the following information:

  • Your full name and contact information
  • Full details of your complaint
  • Your agreement details
  • Details of what you would like us to do to put things right
  • Photocopies of any relevant paperwork

We will try to resolve your complaint immediately; however, sometimes this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.

If you have any questions in relation to our Complaints Handling Procedure, please contact us directly and we will be happy to assist you.

Information notice

Our trading address is Unit 41a Lansdown Industrial Estate, Cheltenham GL51 8PS.

Treating Customers Fairly (TCF)

At Cleevely Electric Vehicles we are fully committed to providing our customers with the highest standards of customer service. We are transparent in how we run our business and always put our customers first.

If you have a complaint

Please visit our complaints procedure page